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423 Videos in Business Skills

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Customer-Centric Innovation - With Lara Lee
Listen to your customers, understand what's bothering them, solve their problems, fulfill their dreams, let them know you care, and put them at the center of your growth plan. According to Lara Lee, this intensive customer focus is the most…
The Power of Persuasion by Robert Cialdini
Call it persuading, negotiating or convincing. Ethical influence is the foundation of successful leadership, management, sales, and customer service. Robert Cialdini has spent his career systematically studying the psychology of influence. In this program he reveals what lies at the…
Mindset, Motivation and Leadership - With Carol Dweck
People are fairly evenly divided between those with either a growth or a fixed mindset about intelligence and talent. And leaders' mindsets, Professor Dweck shows, influence their ability to grow on the job and to develop successful teams. Leaders with…
Resume Writing
Part of the Series: Business SoftSkills Series
This video introduces the six rules to resume writing. In addition, it is followed with the six steps to creating a resume that will get read. The video shows a step-by-step process to writing a resume along with case studies…
Why Zebras Don't Get Ulcers - With Robert Sapolsky
Tackling the serious topic of stress in his famously entertaining manner, Professor Sapolsky sets the stage on a Kenyan savannah, with a hungry lion in hot pursuit of a terrified zebra. As he explains, the zebra's fight-or-flight response channels essential…
Matching Supply and Demand
Episode 16 of Critical Business Skills for Success Series
Sales and operations (S&OP) planning integrates a company's sales forecasts with the operations plans from the purchasing, production, and logistics departments. Learn how qualitative and quantitative forecasts are used to gather and share information; how the principles of S&OP can…
Managing Supply and Suppliers
Episode 18 of Critical Business Skills for Success Series
Supply management is the one department that accounts for well over half of a company's total spend, and involves decisions that impact its long-term profitability. By examining fundamental questions about what to buy and how to select suppliers, you'll leverage…
Strategy Is Making Choices
Episode 1 of Critical Business Skills for Success Series
What do we mean when we talk about business strategy? Start thinking more smartly about strategy with this introductory lecture that covers four key facts about competition and the two drivers of profitability: industry structure and competitive advantage.
Authentic Leadership
Part of the Series: Leadership: A Master Class with Daniel Goleman
Bill George is professor of management practice at Harvard Business School, and former chairman and chief executive officer of Medtronic. Goleman and George explain the authentic style of leadership - how leaders can motivate and drive performance through understanding and…
Creativity - The Pixar Process
Part of the Series: Stanford Executive Briefings
Program Highlights What you do when the baby is ugly, and why early versions of the best films actually tend to "suck." Why your goal is not to avoid errors, but to remain in the dynamic middle of the "dumb…
Good Boss, Bad Boss - How to Master the Art of Leadership by Robert Sutton
The best are those who understand their people's opinions of them and what it's like to work for them. This is no easy task. People in power tend to focus on their own needs over the needs of others. They…
How to Think Like a Start-Up Leader
Part of the Series: Stanford Executive Briefings
Program Highlights Why companies need different policies and procedures designed for innovation How to implement Customer Development and other "lean" practices Companies looking to be innovative face a conundrum: policies and procedures designed to make them efficient oftentimes stifle innovation.…
Social Media - What You Don’t Know Can Hurt You
As postings on social media have routinely replaced conversations over lunch or around the water cooler, workers have filed almost 100 social media-related complaints against employers with the National Labor Relations Board. Mich'l Schmidt, a partner at Cozen O'Connor P.C.,…
Leadership and Management
Key Topics Leaders Managers Autocratic Managers Democratic Managers Laissez-Faire Managers Paternalistic Managers Theory X And Y Managers What's the difference between a leader and a manager? What kinds of managers are there? What are the problems of managing in the…
4 videos
Leveraging Your Supply Chain
Episode 23 of Critical Business Skills for Success Series
Among the most pervasive developments in business organization over the past few decades is supply chain management. Learn how this discipline, a higher order of operations management, uses your network of suppliers and customers to achieve maximum effectiveness and help…
High Performance Leadership
Part of the Series: Leadership: A Master Class with Daniel Goleman
George Kohlrieser is a former hostage negotiator and current professor of Leadership and Organizational Behaviour at IMD, and author of the internationally bestselling book, Hostage At The Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance. Kohlrieser and…
When Netflix Met Blockbuster
Episode 6 of Critical Business Skills for Success Series
Netflix's ultimate domination of the video rental market is a classic example of disruptive innovation: a serious threat to traditional business--and often the hardest to respond to.
Rightsizing Inventory
Episode 17 of Critical Business Skills for Success Series
Master the fundamentals of right-sizing your inventory through inventory management. Specifically, focus on four basic strategies used to maintain just the right amount of inventory.
Negotiation - Myths, Misperceptions and Damned Lies by Margaret Neale
Program Highlights What is your biggest source of power in any negotiation? How to redraw the boundaries of a negotiation in your favour? How focusing on the upside improves your deal. It's better to receive the first offer than to…
Creative Confidence - How to Drive Innovation in Yourself and Others by David Kelley
Program Highlights The false premise of the "creatives" vs. the "non-creatives." How a bias to action rather than a reflex for planning speeds successes. How to achieve a structure that makes the creative process sustainable. David Kelley's human-centered "design thinking"…