Library Video Network

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Conducting the Reference Interview
Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an…
Do Libraries Have a Future?
Do Libraries Have a Future? discusses the present and future roles of libraries. The program is designed to stimulate discussion among library workers and encourage them to take actions to ensure their library remains relevant well into the future..
Diversity in the Library
Every day we make assumptions about who we are, what we do, and who we interact with. Diversity in the Library will help you examine those assumptions and realize that they can create barriers to outstanding public service. The program…
Customer Service Basics
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: Approachability How to Complete A Transaction Successfully Every Time Coping With Unhappy Customers Effective Listening
RFID in Libraries
Learn how this technology really works by following two library systems that are using RFID technology, Baltimore County Public Library (MD) and Haverstraw King's Daughter Public Library (NY). Managers from both systems discuss their experiences with this technology, as well…
Holding an Effective Meeting
Learn strategies for having your meetings be effective and efficient. In today's fast-paced world, it's important to use our time efficiently and a well-run meeting can do just that. Among the topics covered are: The role of the moderator Setting…
I Need a Book! A Guide to Readers Advisory
Use the appeal characteristics to help your patrons find the book that is most appropriate for them. You will also learn how to use the "Quick Dip" in order to learn about a book without reading it. "People love to…
Putting Customers First
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented…
Rethinking the Call Number
This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the Call Number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL) to see how their conversion to a "Dewey-less" library…
Marketing Your Library
Learn how to market your library's services to your community. From learning about your target audiences to crafting a mission statement, this program shows you how to create an effective marketing plan. In addition, you'll learn how to create a…
Merchandising Strategies
Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions. 3…
Differences Make Us Stronger
This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer Service, Materials and Programs, Communication, the Workplace, and…
Bridging the Digital Divide
Produced by the Colorado State Library, Bridging the Digital Divide in the Spanish Speaking Community features several Colorado libraries and their staff discussing the ways in which they've reached out to the Spanish speaking community and made the library a…
Serving Teens in Libraries
The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving Teens in Libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library,…
Wikis, Podcasts, and Blogs, Oh My!
This program highlights blogs, wikis, podcasts, RSS feeds, social networking websites, and video sharing websites. It also shows how libraries across the country are using these technologies to reach out to new customers and improve their services. Helene Blowers, Director…
And Access for All: ADA and Your Library
The program covers ADA compliance, including pulling together a focus group and designing an action plan to make the library's facilities and resources accessible. Real stories from libraries are included throughout the program. Customers with disabilities share their concerns about…
Tips and Techniques: Storytelling with Puppets and Props
Two accomplished storytellers share their expertise on using puppets and props to enhance the art of storytelling. Schroeder Cherry uses several types of puppets to tell his educational story about the Underground Railroad, while Karen Quinn-Wisniewski entertains her audience of…
Leading the Change: Breaking New Ground
Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library…
Teamwork Basics
One of the most effective management styles is teamwork, for it involves all staff in the decision-making process. Always among the leaders in participative management, libraries have begun to use teamwork strategies more and more frequently. Implementing these strategies is…
People First
About 12 percent of the people your library could serve or hire have some type of disability in vision, learning, mobility, etc. People First demonstrates ways to break down both physical and attitudinal barriers without a large investment of time…