Your Privacy

Last Updated: 6 March 2017

At Kanopy, we are committed to protecting your privacy. We know that you care how information about you is used and shared, and we appreciate your trust that we will use information you provide us carefully and sensibly to solely fulfill our service commitments to you and optimize your experience with our solution.

What Information Do We Collect?

Users of Kanopy may provide information to us at different points. You may request a trial or inquire with us through our website; you may log a support inquiry or email us with questions; you may (if you have purchasing authority for your institution) order a product from our film webshop and provide purchasing information (such as credit card details) during the process; you may also set up a "user profile" on Kanopy to be able to access our enhanced user features and tools (such as the clip/playlist creation tool, the "watchlist" feature, the "memberships" feature, and other user tools).

The information you provide us is intended to help you to interact with us and enhance your experience with Kanopy and enhance your experience. It can also help us to personalize and continually improve your experience on our solution to be tailored to you. The information is also helpful if you change Institutions - for example, if you move from being a member of one Institution to another Institution, you may wish to take the information that you have personally created for yourself (your clips, playlists, watchlists, etc) with you as you change Institution and it is our intention to help with this.

The types of information that we can have regarding you include:

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. When you place an order, request a trial, set up a user profile or take other actions on our Web site, you may be asked to provide certain information (e.g. email address, name, mail address, etc). Some of our user profile features provide us other information about you (e.g. if you add films to your watch list or if you create a clip of a film for later reference). You can choose not to provide certain information, but then you might not be able to take advantage of number of our features on the Web site. We use the information that you provide for such purposes as responding to your requests, providing you the ability to use tools and features on the Web site that necessitate this information, customizing the user experience for you, and communicating with you.

In addition, you may from time to time provide other information to Kanopy. For example, if you are someone who has authority to make purchases from Kanopy for your Institution, you may voluntarily sign up to be informed about certain promotional offers, newsletters, or our blog service. For this service we need only your name and e-mail address, which we only use to send the information you requested. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address, so we can administer the contest and notify winners as per the contest processes. This is completely voluntary.

Automatic Information: We also can receive and store certain types of information when you interact with us. For example, like many Web sites, we may sometimes use "cookies," and can obtain certain types of information when your Web browser accesses a Kanopy URL and other content served by Kanopy. In these circumstances, we may capture additional information about your IP and location, your browsing, and other information pertaining to your experience with our Web site to enhance our ability to service you and other users in a better and more personalized way. This can be important to the effectiveness of our solution - for example, we need to know your location to be able to direct you to the right webshop or Web site for your country of location.

"Cookies" are unique identifiers that we transfer to your device to enable our systems to recognize your device and to ensure we direct you to the correct webshop or Web site for viewing films that you have you have access to. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of our tools and enhance your experience with us, we recommend that you leave them turned on.

How Do We Use the Information you Provide?

We use the information you provide us for the purposes you expressly provide the information for and to provide you access to the features, tools and informations we provide on our Web site and enhance your experience with us. If you are an administrator for your Institution and your Institution's Kanopy solution, we may occasionally use the information you provide us to notify you about important changes or matters that relate to or impact your Kanopy solution (e.g. expiring film licenses, Web site downtime, or otherwise). If you would rather not receive this information, or only receive certain types of information, please notify us or you can directly respond to any email we send you.

How Does Kanopy Protect Customer Information? Kanopy uses robust security measures to protect your information, including personalized password authentication systems. The information we collect above is only used for the purposes referred to and is not shared. Kanopy does not sell, disclose, trade or rent your personal information to unrelated third parties except under the following circumstances:

  1. To provide products and services, or to perform actions you request

  2. When required by law to respond to subpoenas, court orders, or legal process or when we need to establish or exercise our legal rights or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law

  3. When we have your permission or if it is expressly notified to you upfront (for example, it is necessary to fulfill the particulars of a competition or award run by Kanopy that you may have won)

  4. If Kanopy is acquired by or merged with another company in which case we need to share the information with the merged or new entities in order to continue to fulfill our obligations and level of service to you that we are committed to

  5. With our directly affiliated organizations

You can tell us not to share your information in any manner by sending an e-mail message to support@kanopystreaming.com.

Kanopy may provide aggregate statistics about our customers, institutions, sales, traffic patterns, and related Web site information to reputable third party partners (such as Product content partners) which can help them to see and understand trends and develop new and better products, but these statistics will include no individual or personally identifying information about you at all.

In Summary We are committed to protecting your privacy. We use the information we collect on the site to make your use of the Kanopy service possible and to enhance your experience. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trusted third parties, but you can tell us not to by sending an e-mail message to support@kanopystreaming.com.

Your Consent By using our Web site, you consent to the collection and use of this information by Kanopy. If we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

If you have a user profile on Kanopy, you can review, correct, edit, or delete your account information that you provided to us at any time by logging in to your profile online. All content that you create on Kanopy (if you create clips/playlists, watchlists, etc - you may manually delete), and if you do delete this information, it is removed from our system. You may also send us an e-mail request at support@kanopystreaming.com. Please note that we may need to verify your identity before acting on your request.

Tell Us What You Think Kanopy welcomes your questions and comments about privacy. Please e-mail us at support@kanopystreaming.com.