Business Skills Collection

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17 videos in this collection

Moving Forward...in the Aftermath of Trauma
How do you move forward after a disaster? What is the healthy response? The emotional aspects of traumatic events are often ignored--causing low productivity, disillusionment, and resentment within an organization.…
So HELP Me - Supervisor Edition
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the…
So HELP Me - Employee Edition
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who…
Would I Work For Me?
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what…
Would I Follow Me?
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions…
Teamwork: What's Trust Got To Do With It?
Have you ever been on a team where you couldn't seem to get anything done? Or the team members just couldn't work together? It is quite possible that the team…
Hire for Attitude
Why focus on attitude? Quite simply, skills can be taught. Attitude cannot. You've probably had the experience of hiring someone who you thought was perfect for the job--only to find…
Leading with Persuasion
Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to…
You've Got Customers!
In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial -the greeter at…
Giving Leadership Away
The first reaction of most new leaders is to take on more work--it's a natural reflex. How else can they be sure their project gets done right? But the more…
Talk Isn't Cheap
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for…
Win Teams: How One Company Made Empowerment Work
A mong the success stories of empowerment and employee involvement, few are as dramatic and inspiring as that of the Ericsson G.E. Mobile Communications plant in Lynchburg, Virginia. This video…
Leadership: What's Trust Got To Do With It? 2nd Edition
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to…
The Invisible Meeting
As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to make this type of meeting…
Managing Me
As the leader of any group, problems are inevitable. So...how do you react? Do you lead with your gut...or your head? This is the dilemma that the host of "Managing…
Would I Inspire Me?
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates.…
Leader Madness
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training…

Related videos

Giving Leadership Away
Part of the Series: Business Skills Collection
The first reaction of most new leaders is to take on more work--it's a natural reflex. How else can they be sure their project gets done right? But the more the leader takes on, the less motivated the team members become. The greatest challenge for team leaders is to let…
Would I Work For Me?
Part of the Series: Business Skills Collection
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. The video, "Would I Work For Me?" demonstrates a…
Talk Isn't Cheap
Part of the Series: Business Skills Collection
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This program demonstrates four practical, effective techniques for improving communication…
Building the Virtual Team
As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Ideal for team building…
Negotiation Skills
A dramatised training video that looks at the various skills and techniques needed for successful negotiation.
Managing Ethics
Managing Ethics brings managers and supervisors into the same situations from our introductory video, Workplace Ethics, and supplements their ethics training with ethical leadership skills necessary for maintaining an ethical workplace. The benefits of working in an ethical company are well known. This managing ethics training video will help your…
Cultural Awareness
The Cultural Awareness training video is a powerful yet easy-to-use tool for cross-cultural sensitivity training. As our world becomes increasingly global, people are increasingly likely to work with diverse people. It's up to you to provide the proper training essential for intercultural effectiveness. In this real world dramatization, you'll discover…
Cross-Cultural Understanding
As our world becomes increasingly interconnected, people need to develop better diversity skills. It's up to you to provide your people the essential training to effectively understand and communicate with other cultures. The top-selling training program, the Cross Cultural Understanding video investigates all the key components of culture and communication,…
Minute Taking Skills
When a minute taker is effective, projects run to time and information is summarised for knowledge sharing. The trouble is, most minute takers are not trained in the skills of recording, active listening and speed writing. Most minute takers don't see their role as a role equal to that of…
Focus Your Vision
How can we find our direction, our purpose? When we combine our energy and passion with our focused visions, we give ourselves direction and power. Focus Your Vision encourages us to develop our visions and turn them into reality. When we connect with our visions, and in doing so, release…
Cross-Cultural Communication
The Cross Cultural Communication video is a powerful tool to train your employees on skills for a multicultural organization. You'll empower them to communicate more effectively, master nonverbal interaction, and understand what's really being said across cultures. As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with…
Celebrate What's Right With The World - A Vision of Possibilities
This new training program teaches what a powerful force having a vision of possibilities can be for you. Do you have a vision for your organization? More importantly, do you have one for yourself? One that gets you excited every morning and keeps you open to possibilities. In this new…