Business SoftSkills Series

Intelecom Learning
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12 videos in this collection

Introduction to Soft Skills and Power Listening
If you know your soft skills, it will be easier to get a job and get promoted. This is a fact in the business world. Included in this video is…
Business Verbal Communications
The typical business person spends over 75% of their time interfacing with others, so it is no surprise that most organizational problems are due to poor verbal communications. It has…
Introduction to the Business World
Knowing what to expect in business - from an employer's point of view - is what this video will teach you. It includes actual discussions with people telling of their…
Resume Writing
This video introduces the six rules to resume writing. In addition, it is followed with the six steps to creating a resume that will get read. The video shows a…
Finding a Job
Finding a job in the market today is more competitive than ever. This video walks you through the current methods and best resources available in looking for a job.
Workplace Relationships
This video lesson is an in-depth lesson about the workplace. It discusses topics such as your work area, when to notify your supervisor, what to do when you have completed…
Phone Etiquette
The phone is still an important form of communication. It can be the only contact a person may have with you. The impression you leave on the phone with a…
Email Essentials
Email is one of the most active forms of communication in business. Yet, employers are asking that employees learn to use proper communication skills when emailing customers or internal personnel.…
Business Written Communication
A study by the College Board National Commission on Writing stated that 33% of the nation's workers do not possess the basic writing skills required for their positions. This study…
Customer Service Basics
Having the correct customer service skills can maintain a company's image and prevent them from losing customers. Knowing how to handle frustrated customers and when to get a supervisor involved…
Career Transitions
This video is a step-by-step program to help you determine the best career for you. If you are coming out of the military, a graduating student, or someone who has…
Interviewing and Business Networking
Packed with information on the correct way to handle interviews and how to network, this video offers the four important steps for a successful interview. It explains how to create…

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Career Transitions
Part of the Series: Business SoftSkills Series
This video is a step-by-step program to help you determine the best career for you. If you are coming out of the military, a graduating student, or someone who has already started an occupation, this lesson can help you find a satisfying career.
Introduction to Soft Skills and Power Listening
Part of the Series: Business SoftSkills Series
If you know your soft skills, it will be easier to get a job and get promoted. This is a fact in the business world. Included in this video is a section especially for graduating students and anyone returning to the workplace. In the Power Listening lesson, you will learn…
Workplace Relationships
Part of the Series: Business SoftSkills Series
This video lesson is an in-depth lesson about the workplace. It discusses topics such as your work area, when to notify your supervisor, what to do when you have completed your task, what to wear and not wear to work, and what the "corporate culture" is in an organization. A…
Phone Etiquette
Part of the Series: Business SoftSkills Series
The phone is still an important form of communication. It can be the only contact a person may have with you. The impression you leave on the phone with a caller will stay with them long after the call is completed. Being professional and using proper phone etiquette is an…
Email Essentials
Part of the Series: Business SoftSkills Series
Email is one of the most active forms of communication in business. Yet, employers are asking that employees learn to use proper communication skills when emailing customers or internal personnel. Using abbreviations or "all caps" when writing emails breaks down communication effectiveness. This video lesson has a step-by-step illustration of…
Keeping Track
Keeping Track describes why developing a viable accounting system and knowing how to use its information can be the difference between success and failure.
Certificate IV in Training and Assessment
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Building the Virtual Team
As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Ideal for team building…
Would I Inspire Me?
Part of the Series: Business Skills Collection
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