The Complete Auditor

Nicholas & Smith
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Gorilla in the Midst Auditing to add value - Effective Auditors Don't Miss the Gorilla
This excellent video resource is for new and experienced auditors. It shows why auditors need to have a broad view of the business they are auditing. Key Points Harvard university studies have shown that people can miss significant visual events when their attention is narrowly focussed. This video shows an…
The Power of Process Auditing - How to conduct a process audit
Management system audits are best met with a process or risk based audit rather than a simple checklist approach. Give your students and auditors the opportunity to take a 'fly on the wall' view of a real process audit in action. See how this auditor uncovers significant issues which could…
The Invisible Meeting
Part of the Series: Business Skills Collection
As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to make this type of meeting effective. We have all participated in ineffective conference calls, wasting everyone's time and energy. Often participants don't take a conference…
Would I Work For Me?
Part of the Series: Business Skills Collection
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. The video, "Would I Work For Me?" demonstrates a…
It’s Your Call - Telephone Customer Service Skills
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It_'s Your Call_ emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. Remarkable customer service involves being:
  • Connected: Meet Customers…
Negotiation Skills
A dramatised training video that looks at the various skills and techniques needed for successful negotiation.
Minute Taking Skills
When a minute taker is effective, projects run to time and information is summarised for knowledge sharing. The trouble is, most minute takers are not trained in the skills of recording, active listening and speed writing. Most minute takers don't see their role as a role equal to that of…
Managing Ethics
Managing Ethics brings managers and supervisors into the same situations from our introductory video, Workplace Ethics, and supplements their ethics training with ethical leadership skills necessary for maintaining an ethical workplace. The benefits of working in an ethical company are well known. This managing ethics training video will help your…
Cross-Cultural Understanding
As our world becomes increasingly interconnected, people need to develop better diversity skills. It's up to you to provide your people the essential training to effectively understand and communicate with other cultures. The top-selling training program, the Cross Cultural Understanding video investigates all the key components of culture and communication,…
Cultural Awareness
The Cultural Awareness training video is a powerful yet easy-to-use tool for cross-cultural sensitivity training. As our world becomes increasingly global, people are increasingly likely to work with diverse people. It's up to you to provide the proper training essential for intercultural effectiveness. In this real world dramatization, you'll discover…
Meetings: Meeting Segments
A trigger series to practise taking minutes and notes. A program designed to develop memory and recall, learning to take notes and minutes, as well as improving writing skills. Ideal for office employees, support staff and anyone who attends a meeting and is required to take minutes. The six segments…
Talk Isn't Cheap
Part of the Series: Business Skills Collection
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This program demonstrates four practical, effective techniques for improving communication…