Elements of a Good Case
Part of the Series: The Art of Debate

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The Art of Debate
THE ART OF DEBATE offers you the ultimate how-to guide for hashing out differences of opinion and making stronger arguments based on reason and compromise. In 24 stimulating lectures, Professor Jarrod Atchison of Wake Forest University helps you develop your command of logic, construct clear arguments, recognize the fallacies in…
"Even If" Arguments: The Essential Weapon
Part of the Series: The Art of Debate
Now that you have explored the ways to build and defend a strong case, it's time to move on to varsity-level debate skills, starting with "even if" arguments. By starting with the premise that your opponent is right about everything, you can then explain why you should still win the…
It’s Your Call - Telephone Customer Service Skills
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It_'s Your Call_ emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. Remarkable customer service involves being:
  • Connected: Meet Customers…
Fallacies in Your Opponent's Arguments
Part of the Series: The Art of Debate
Continue your study of fallacies with a survey of fallacies that stem from the actual debate itself. To make their case, debaters often resort to false analogies, straw men, and ad hominem attacks. Fortunately, once you learn to recognize them, you will be well prepared to combat them and score…
Three Keys to Becoming a Great Leader
Part of the Series: Stanford Executive Briefings
Program Highlights
  • Building culture when senior leadership is unsupportive.
  • The importance of career and discipline diversity.
  • Vision, brainstorming, and workarounds--how trying new things can change an industry.
Susan Packard's three keys to great leadership: leaders are connected, leaders keep their organizations fresh, and leaders show courage. Easier said…
Winning the Cocktail Party
Part of the Series: The Art of Debate
Formal debates have clear structures, but we often debate ideas in informal settings - unpredictable, complicated, ambiguous conversations with blurred lines between judges and participants. Conclude your course with a few handy tips for how to win a debate at a cocktail party - and when to bow out of…
Jack Zenger - The Inspiring Leader
Part of the Series: Stanford Executive Briefings
What defines great leadership? Using original research on 360-degree feedback data for thousands of managers, Jack Zenger,with colleagues Joseph Folkman and Scott Edinger, identified 16 specific competencies the most effective leaders share. Of these, the ability to inspire and motivate others to high performance had the most significant, positive impact…
The Crucible of Cross-Examination
Part of the Series: The Art of Debate
Once each case is built, it's time for a cross-examination - a chance to interrogate your opponents to better understand their arguments, identify holes in their reasoning, and keep the audience engaged. This first of three lectures explores the history of debate and reflects on the goals of cross-examination.
Building a Successful Career in Counseling and Psychotherapy
There are many misconceptions about counseling and psychotherapy in popular culture--and that's not even considering the business side of the work. Because our field is so vast and only vaguely understood, those entering it need to know the real deal. This informative video gives emerging therapists just that, as six…
The Mastery of Speaking as a Leader by Terry Pearce
Today's leaders must connect with their audiences in substantive ways that go far beyond the giving of information. Leaders must be able to motivate audiences to commitment, not merely to compliance. Terry Pearce explores and demonstrates ways in which a leader can elevate a speech into a more powerful and...Today's…
Playing to Win by A.G. Lafley & Roger L. Martin - How Strategy Really Works
Part of the Series: Stanford Executive Briefings
Program Highlights
  • Game-changing choices that trounce the competition.
  • Why your goal must be winning, not just playing well.
  • Choosing the right metrics to support your strategy.
Most companies aren't winning today--not because of the economy, rapid change, or rising complexity. It's because they confuse strategy with vision and…
Enterprise Case Studies 2: Technology and Innovation
Many people start up new businesses looking to make money from technology and innovation. But what are the realities of starting a technology-based business? The following case studies illustrate both the possibilities and the pitfalls. SELLING GLASSES ONLINE: Three years ago Jamie was in university. Today he's the boss of…