In Search of Excellence

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In Search of Quality Volume 2: Quality Through Systems
Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola's most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company's five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the…
Seven Principles for Building Successful Businesses - With David DeWalt
Part of the Series: Stanford Executive Briefings
Program Highlights:
  • Generating a "noble cause" to find, motivate and retain the best employees.
  • How to instill and channel a winning culture.
  • Why acquisitions fail--and how to make them succeed.
  • "If you can see it, you can be it."
Based on 25 years of experience in Silicon Valley,…
Re-imagine! Business Excellence in a Disruptive Age
Tom Peters is back with a call to arms and a passionate wake-up call for the business world, educators, and society as a whole. In Re-imagine! Business Excellence in a Disruptive Age, America's most influential business thinker profiles seven distinct and very different companies that exemplify Peters' new business ground…
Passion For Excellence with Tom Peters
There is a revolution underway, in business, government, and education, people are challenging the "gospel," thinking the unthinkable, and achieving the impossible. Behind it all are people who have a passion for excellence. In A Passion for Excellence, Tom Peters describes and illustrates how successful organizations create and sustain their…
What America Does Right Volume 2
The two case studies highlighted in this volume show a number of cutting-edge innovations and specific strategic strengths. At AES, you will see how a rapidly growing young company has achieved success with a management philosophy based on a very strong system of values. AES is a model learning organization,…
Everyday Creativity
Everyday Creativity teaches a surprising truth about creativity: that it's not a magical, mysterious occurrence, but a ready tool that enables you to look at the ordinary and see the extraordinary. Hosted by photojournalist Dewitt Jones, this best selling training program shares Dewitt's inspirational stories, memorable locations, and stunning examples…
What America Does Right Volume 1
In this program, In Search of Excellence co-author, Bob Waterman will show you how Sun Microsystems, Raychem and The Career Action Center in Palo Alto, California are succeeding at building work forces of tomorrow by helping their employees become more flexible today. The stories will focus on new strategies, horizontal…
So HELP Me - Supervisor Edition
Part of the Series: Business Skills Collection
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives. "So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the…
So HELP Me - Employee Edition
Part of the Series: Business Skills Collection
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. "So HELP Me" (Employee Edition) illustrates realistic customer service problems…
You've Got Customers!
Part of the Series: Business Skills Collection
In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial -the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all…
Bread
A powerful and motivating training program to inspire your people to better service and performance. Tom O'Toole, the charismatic founder of the famous Beechworth Bakery now gives viewers an insight into his business secrets of success. Out of the depths of despair, Tom turned a failing little bakery in an…
Scaling Up Excellence - With Dr Robert I. Sutton
Program Highlights
  • Why what got you here is not what is going to get you there.
  • The solution to bad teams? Cut them in half.
  • Why bad must be eradicated before good can spread.
Scaling is never quick and easy--it takes daily dirty work to make it happen,…