So HELP Me - Supervisor Edition
Part of the Series: Business Skills Collection

Video Visions
Show More

Related videos

So HELP Me - Employee Edition
Part of the Series: Business Skills Collection
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. "So HELP Me" (Employee Edition) illustrates realistic customer service problems…
Customer Service Basics: Service with a Smile
In this humorous video that is reminiscent of "The Office", join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he'll be leading a training seminar on good customer service. And why wouldn't he, since he knows everything to…
Would I Work For Me?
Part of the Series: Business Skills Collection
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. The video, "Would I Work For Me?" demonstrates a…
Taking C.A.R.E. of Business - Customer Service Skills
From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills. Learning Objectives:
  • Make a customer's needs more important than…
Customer Service Basics
Part of the Series: Business SoftSkills Series
Having the correct customer service skills can maintain a company's image and prevent them from losing customers. Knowing how to handle frustrated customers and when to get a supervisor involved to resolve serious problems is discussed in this role-playing and case study video.
It’s Your Call - Telephone Customer Service Skills
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It_'s Your Call_ emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills. Remarkable customer service involves being:
  • Connected: Meet Customers…
Sales Is Not a Dirty Word
Using humorous examples, Sales Is Not A Dirty Word teaches practical sales techniques that can be applied to every client transaction. The film discusses insights into a different approach to selling; one based on service and knowledge, rather than an ability to push products. Key Concepts:
  • Everyone Is In…
The A to Z Of Customer Service
Without happy customers a business can't survive. But how do you make them happy? How do you keep them happy? Staff of the Dickens World theme park and the upmarket MacDonald hotel chain give the view from the sharp end. FIRST IMPRESSIONS: A friendly smile and open body language are…
The Truth Series
The Truth Series is comprised of four complete training topics presented in a highly entertaining manner. The films quickly address important aspects of business professionalism. Each program is only 4 to 6 minutes in length, so you can easily complete an entire training within 30 minutes. "Mom was right -…
The Encouraging Manager
The Encouraging Manager offers practical action steps that every viewer, from the newly promoted supervisor to the seasoned manager, can follow to create a workplace where employees feel empowered, informed, and valuable. Participants will understand the far-reaching impact their encouraging actions can have on others. Key Concepts:
  • Involve Employees…
The Best Service Is No Service - With Bill Price
Bill Price argues that companies should challenge the need, fundamentally, for customer service. This game-changing approach treats service as a data point of dysfunction since it is almost always needed either to x mistakes or to resolve customer confusion. Sharing examples from his experiences in the U.S. Navy and with…
Differences Make Us Stronger
This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer Service, Materials and Programs, Communication, the Workplace, and Training. 3 Stars ~ "Drawing on commentary from library directors,…