Wikis, Podcasts, and Blogs, Oh My!

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Leading the Change: Breaking New Ground
Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and…
Putting Customers First
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in…
Serving Teens in Libraries
The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving Teens in Libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. LVN crews spent…
RFID in Libraries
Learn how this technology really works by following two library systems that are using RFID technology, Baltimore County Public Library (MD) and Haverstraw King's Daughter Public Library (NY). Managers from both systems discuss their experiences with this technology, as well as give tips for libraries considering implementing RFID. In addition,…
And Access for All: ADA and Your Library
The program covers ADA compliance, including pulling together a focus group and designing an action plan to make the library's facilities and resources accessible. Real stories from libraries are included throughout the program. Customers with disabilities share their concerns about accessibility and provide insight to providing "reasonable accommodation." The resource…
Bridging the Digital Divide
Produced by the Colorado State Library, Bridging the Digital Divide in the Spanish Speaking Community features several Colorado libraries and their staff discussing the ways in which they've reached out to the Spanish speaking community and made the library a destination of choice for that community. "Libraries throughout the nation…
Understanding Blogs and Their Business Value
Blogs have quickly evolved from quirky Internet diaries to the next wave in the information revolution. Seen as a cutting edge information dissemination and marketing technique, blogs are now part of many companies' Web sites. In this program, consultant Ted Demopoulos explains how blogs can boost Web site traffic, increase…
Rethinking the Call Number
This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the Call Number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL) to see how their conversion to a "Dewey-less" library has gone. The results have been pretty dramatic. "Even if…
Holding an Effective Meeting
Learn strategies for having your meetings be effective and efficient. In today's fast-paced world, it's important to use our time efficiently and a well-run meeting can do just that. Among the topics covered are:
  • The role of the moderator
  • Setting a workable agenda
  • Keeping…
Teamwork Basics
One of the most effective management styles is teamwork, for it involves all staff in the decision-making process. Always among the leaders in participative management, libraries have begun to use teamwork strategies more and more frequently. Implementing these strategies is the focus of a new videotape, Teamwork Basics. The 15-minute…
Going Green
Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the…
Tell Me How Career Series: Dolphin Trainer
Tell Me How Career Series - Career Education & Opportunities for Young People. Recommended for both School, Public Libraries and Guidance Offices. The Tell Me How series is a necessary addition to any library, guidance center of school curriculum. It explores a large number of career opportunities for young people…