Wikis, Podcasts, and Blogs, Oh My!

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Leading the Change: Breaking New Ground
Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and…
Understanding Blogs and Their Business Value
Blogs have quickly evolved from quirky Internet diaries to the next wave in the information revolution. Seen as a cutting edge information dissemination and marketing technique, blogs are now part of many companies' Web sites. In this program, consultant Ted Demopoulos explains how blogs can boost Web site traffic, increase…
Serving Teens in Libraries
The training program highlights libraries that provide outstanding services to teens and shows how to replicate their successes. Serving Teens in Libraries showcases the outstanding services offered by the Public Library of Charlotte (NC) and Mecklenburg County, Queens (NY) Library, and the Baltimore County (MD) Public Library. LVN crews spent…
Bridging the Digital Divide
Produced by the Colorado State Library, Bridging the Digital Divide in the Spanish Speaking Community features several Colorado libraries and their staff discussing the ways in which they've reached out to the Spanish speaking community and made the library a destination of choice for that community. "Libraries throughout the nation…
Putting Customers First
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in…
Global Connectivity: Revolutionizing the Way We Do Business
Imagine a world where ubiquitous connectivity joins all global citizens to the people, products and services they need - anytime, anyplace and anywhere. This vision of the not-too-distant future is presented in a groundbreaking book titled, Anywhere: How Global Connectivity is Revolutionizing the Way We Do Business, by author Emily…
Labor Automation: The Next Wave of Innovation
Enterprises today rely on technology, control systems, robotics and automated machinery to deliver high-quality products and services to global markets quickly and cost effectively. Experts tell us that the next major wave of innovation will center on the expansion of automated processes as industries and organizations look to further drive…
Prison Pups
Prison Pups follows four inmates as they raise and train service dogs for the handicapped and hearing impaired. At Concord Farm, a minimum-security facility in Massachusetts, these inmates learn to take on the responsibility of a puppy and find in themselves not only a sense of confidence but also a…
And Access for All: ADA and Your Library
The program covers ADA compliance, including pulling together a focus group and designing an action plan to make the library's facilities and resources accessible. Real stories from libraries are included throughout the program. Customers with disabilities share their concerns about accessibility and provide insight to providing "reasonable accommodation." The resource…
Going Green
Learn simple and easy tips to make your library and its services more environmentally friendly. The program is divided into two sections. One features tips and strategies for building a new, green library building, while the other discusses ways to make your current facilities more environmentally friendly. Included in the…
Do Libraries Have a Future?
Do Libraries Have a Future? discusses the present and future roles of libraries. The program is designed to stimulate discussion among library workers and encourage them to take actions to ensure their library remains relevant well into the future..
Rethinking the Call Number
This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the Call Number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL) to see how their conversion to a "Dewey-less" library has gone. The results have been pretty dramatic. "Even if…