Would I Work For Me?
Part of the Series: Business Skills Collection

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Would I Follow Me?
Part of the Series: Business Skills Collection
If you could be on the receiving end of your own leadership style, how do you think you'd answer this question: Would I follow me? Most people in leadership positions are unaware of how the people they lead really see them. But how a leader is perceived is crucial to…
So HELP Me - Supervisor Edition
Part of the Series: Business Skills Collection
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives. "So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the…
Would I Inspire Me?
Part of the Series: Business Skills Collection
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates. The video follows Tom, a competent manager, on his quest to find out what makes Elliot, an exceptional manager in…
Teamwork: What's Trust Got To Do With It?
Part of the Series: Business Skills Collection
Have you ever been on a team where you couldn't seem to get anything done? Or the team members just couldn't work together? It is quite possible that the team members did not trust one another; lack of trust is one of the main impediments to effective team-work. This video…
You've Got Customers!
Part of the Series: Business Skills Collection
In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an over-emphasis on the superficial -the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all…
Leading with Persuasion
Part of the Series: Business Skills Collection
Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion. "Leading with Persuasion" demonstrates…
Leader Madness
Part of the Series: Business Skills Collection
Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program "Leader Madness." The video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into…
Leadership: What's Trust Got To Do With It? 2nd Edition
Part of the Series: Business Skills Collection
Has your organization lost trust in its leaders? Precisely when organizations need employee involvement, trust levels are low and people are disengaged. What can managers and team leaders do to regain trust? This video provides realistic methods for rebuilding trust and gaining employee involvement. "Leadership: What's Trust Got To Do…
Doing Business in Malaysia
Malaysia is increasingly important in business, from manufacturing to marketing. But to be profitable here - and avoid costly mistakes - you need proper training. The Doing Business in Malaysia video training program from Big World Media is a complete Malaysia business solution. You'll explore this tropical kingdom, where exotic…
The Encouraging Manager
The Encouraging Manager offers practical action steps that every viewer, from the newly promoted supervisor to the seasoned manager, can follow to create a workplace where employees feel empowered, informed, and valuable. Participants will understand the far-reaching impact their encouraging actions can have on others. Key Concepts:
  • Involve Employees…
Time Management Skills
Time is money. Everyone needs to develop their time management skills to be able to manage their time effectively and efficiently. The Time Management Skills Ready course is packed full of practical time management tips. The course introduces practical tools that will improve productivity and enable people to take control…
So HELP Me - Employee Edition
Part of the Series: Business Skills Collection
What do customers value most in customer service? Solving their problems. Recent research shows that handling customer problems quickly and correctly will retain or even build customer loyalty. Customers who don't get their problems solved will leave and not return. "So HELP Me" (Employee Edition) illustrates realistic customer service problems…